{"id":185,"date":"2009-10-10T23:10:41","date_gmt":"2009-10-10T22:10:41","guid":{"rendered":"http:\/\/www.jameswhelanbutchers.com\/info\/?page_id=185"},"modified":"2020-12-17T19:07:05","modified_gmt":"2020-12-17T18:07:05","slug":"your-privacy","status":"publish","type":"page","link":"https:\/\/www.jameswhelanbutchers.com\/info\/about-your-order\/your-privacy\/","title":{"rendered":"Your Privacy"},"content":{"rendered":"

This Privacy Statement explains how we collect, store, use and protect personal data about you when you access jameswhelanbutchers.com (the “Website”), shop with us in store or otherwise provide your personal data to us including via our social media platforms.<\/p>\n

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WHO ARE WE?<\/h2>\n

When we talk about \u201cJames Whelan Butchers\u201d, or \u201cwe,\u201d \u201cus,\u201d or \u201cour,\u201d in this privacy statement, we are talking about James Whelan Butchers and its parent company Dunnes Stores Group.<\/p>\n

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HOW WE USE YOUR INFORMATION<\/h2>\n

The sections below outline what we use your information for, why we do it and what allows us to do so legally:<\/p>\n

When you visit our website<\/strong>
\nWhen you use our website, we collect your personal information such as your name, address contact details, payment details, the time and date you access the website and the time and date of a purchase. We may also store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to (please see our Cookie Policy for more information).<\/p>\n\n\n\n\n\n\n\n\n\n
What we do<\/th>\nWhy we do it<\/th>\nWhy we can do it (legally)<\/th>\n<\/tr>\n<\/thead>\n
Deliver items to your address<\/td>\nEnsure that you receive the items you have paid for.<\/td>\nWhen you buy something from us you enter into a contract of sale. We need your personal details to fulfill this contract.<\/td>\n<\/tr>\n
Process your payment information<\/td>\nTo ensure we get paid for the items you buy; to be able to give you a refund when you return something.<\/td>\nWe need this information to fulfill our sales contract with you.<\/td>\n<\/tr>\n
Allow you to register an account with us<\/td>\nTo save your preferences and make it easier for you to shop with us.<\/td>\nIt\u2019s important for us as a business to make your shopping experience as easy as possible.<\/td>\n<\/tr>\n
Manage cookies on our website<\/td>\nWe use cookies to improve the experience of visitors to our website, analyse site usage, and assist in our marketing efforts.<\/td>\nWe ask for your consent to use cookies.<\/td>\n<\/tr>\n
Click and collect orders.<\/td>\nTo allow you to purchase items online and collect them in-store.<\/td>\nThis is part of our sales contract commitment to you when you purchase something.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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When you visit us in-store or contact us directly<\/strong>
\nWhen you visit us in stores we might collect or use information such as your payment information, loyalty club card information, your image (in CCTV), details of accidents and incidents that unfortunately may occur, the time, date and location of purchases and any other information you give such as your address, name or contact details for home delivery services or other reasons.<\/p>\n

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When you contact us directly by mail, phone, our website, or via social media we may collect basic personal information (name, contact details etc.) in order to service any queries you may have.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
What we do<\/th>\nWhy we do it<\/th>\nWhy we can do it (legally)<\/th>\n<\/tr>\n<\/thead>\n
Process your payment information.<\/td>\nSo you can pay for your items and receive refunds when needed.<\/td>\nThis is part of our sales contract commitment to you when you purchase something.<\/td>\n<\/tr>\n
Send you rewards and promotions.<\/td>\nTo reward you for using your Loyalty club card and ensure you receive the right promotions if subscribed to our mailing list and make you aware of benefits.<\/td>\nWe will get your consent to send you promotions but rewards are part of our contract commitment to you when you sign up for your Loyalty card.<\/td>\n<\/tr>\n
Record and download CCTV footage.<\/td>\nFor your safety, security, and to improve customer experience.<\/td>\nIt\u2019s important for us as a business that we do this.<\/td>\n<\/tr>\n
Collect your name and contact details for other reasons.<\/td>\nThis might be for lost and found, christmas orders, or other ad hoc reasons.<\/td>\nThis might be as part of our sales contract commitment to you or because it is important for us as a business to be able to provide these services to you.<\/td>\n<\/tr>\n
Receive queries or complaints.<\/td>\nTo respond to your queries and resolve your complaints or pass them on to our Customer Service team.<\/td>\nIt\u2019s important for us as a business to respond to your queries and resolve your complaints.<\/td>\n<\/tr>\n
Log incident and accident reports.<\/td>\nTo ensure we have a record of all incidents if a claim is made.<\/td>\nIt is important for us a business to be able to do this.<\/td>\n<\/tr>\n
Respond to queries and complaints<\/td>\nWe want to ensure that we give you the best possible service.<\/td>\nIt is important to us as a business that you get the best experience.<\/td>\n<\/tr>\n
Review your previous orders<\/td>\nTo help us respond to queries and complaints.<\/td>\nIt is important to us as a business that you get the best experience.<\/td>\n<\/tr>\n
Receive accident and incident reports<\/td>\nTo investigate accidents and incidents and keep a record of them.<\/td>\nIt is important to us as a business that we do this.<\/td>\n<\/tr>\n
Respond to Data Subject Rights Requests<\/td>\nYour data protection rights are important to us and we want to help you execute them.<\/td>\nWe have a legal obligation to do this.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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For marketing purposes<\/strong>
\nWe use the information you provide for marketing purposes if you have<\/p>\n\n\n\n\n\n\n\n\n
What we do<\/th>\nWhy we do it<\/th>\nWhy we can do it (legally)<\/th>\n<\/tr>\n<\/thead>\n
Customer Analysis<\/td>\nTo reward customer loyalty, to analyse the business performance and to improve customer satisfaction.<\/td>\nIt is important for us as a business to do this.<\/td>\n<\/tr>\n
Loyalty club card reward administration<\/td>\nTo select who should receive rewards.<\/td>\nThis is part of our contract commitment to you when you sign up for your Loyalty card.<\/td>\n<\/tr>\n
Customer Consent Management<\/td>\nTo ensure our records are up to date with your consent preferences<\/td>\nIt is important for us as a business to do this.<\/td>\n<\/tr>\n
Email and SMS Marketing<\/td>\nTo inform our subscribers about James Whelan Butchers, our promotions and new services.<\/td>\nWe get your consent to send you marketing information.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Other information collected<\/strong>
\nOn occasion we may process personal data such as your name and contact details to address complaints and incidents, including CCTV footage and where applicable, health related information.<\/p>\n\n\n\n\n\n
What we do<\/th>\nWhy we do it<\/th>\nWhy we can do it (legally)<\/th>\n<\/tr>\n<\/thead>\n
Investigate complaints and handle legal and insurance claims<\/td>\nTo resolve your complaint, ensure the same complaint doesn\u2019t arise again, to provide legal advice and to protect ourselves against fraudulent claims.<\/td>\nWe have a legal obligation to do this and it is important to us as a business to do it.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Where we process information on the basis that it is important for us as a business to do it, we will consider your interests also. We will weigh up our business interests with your interests to ensure they are fairly balanced. You can contact us for further information on this.<\/p>\n

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How we secure your information<\/strong>
\nWe take great care to ensure the security of our website and your personal information. To ensure that we keep your information secure we use technical security measures such as encryption, access controls and logging.<\/p>\n

To take full advantage of all security features you should use an up-to-date browser. To further ensure your personal information is safe, please note, we will never ask a customer to confirm any debit or credit card details via email.<\/p>\n

MasterCard Secure Code & Verified By Visa:<\/strong>
\nTo give you even more confidence in shopping online with jameswhelanbutchers.com we have introduced Verified by Visa and MasterCard\u00ae Secure Code\u2122. These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. We will take all commercially reasonable steps (including appropriate technical measures) to protect your personal data which you provide to us.<\/p>\n

Whilst we do our best to maintain security within our Website and to safeguard your personal information, we cannot ensure or warrant the security of any information which you may transmit to us.<\/p>\n

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WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?<\/h2>\n