{"id":157,"date":"2009-10-10T16:26:55","date_gmt":"2009-10-10T15:26:55","guid":{"rendered":"http:\/\/www.jameswhelanbutchers.com\/info\/?page_id=157"},"modified":"2026-03-05T11:46:05","modified_gmt":"2026-03-05T10:46:05","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.jameswhelanbutchers.com\/info\/customer-service\/","title":{"rendered":"Customer Care & Ordering Information"},"content":{"rendered":"

At James Whelan Butchers, we believe the experience of shopping with us should be every bit as exceptional as the food you enjoy at home. From browsing to delivery, we are committed to quality, care and service at every step.<\/p>\n

If you have any questions about your order, please don\u2019t hesitate to get in touch.
\nCall us or email info@jwb.ie<\/a><\/strong> \u2014 we\u2019re always happy to help.<\/p>\n

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Delivery & Order Status<\/h2>\n

You can check your order status<\/a> online 24\/7, from checkout through to delivery. Simply enter your Order ID (from your confirmation email) along with your email address to view the latest update.<\/p>\n

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Frequently Asked Questions<\/h2>\n

Where We\u2019re Based<\/h3>\n

Our head office is in Clonmel, the home of the very first James Whelan Butchers shop and the enduring heart of our family business.<\/p>\n

As a fifth generation butchery business, our roots run deep, in farming, in craft and in community. From the beginning, we have believed that a butcher is not simply a retailer, but a steward of relationships, with farmers, producers, customers and place.<\/p>\n

Clonmel is more than a base for us. It is where our standards were shaped, where our name was earned and where our responsibility to the wider community continues to guide how we grow.<\/p>\n

You can explore all of our store locations in the Locations<\/a> section of our website.
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Where We Source Our Meat<\/h3>\n

Our approach to sourcing is built on long term relationships, not short term transactions. We believe in knowing our farmers, understanding their practices and standing over the standards we promise to our customers. Provenance matters. Transparency matters. Craft matters.<\/p>\n

We source the majority of our meat from Ireland, working closely with trusted farming partners who share our values of quality, animal welfare, sustainability and integrity.<\/p>\n

We are founders of The Tipperary Food Producers and we proudly support and advocate seasonal growers, artisan makers and emerging suppliers, giving them space on our shelves when their products meet our standards and tell a story worth sharing. By doing so, we help sustain local enterprise and contribute to a vibrant Irish food community.<\/p>\n

Spain holds a special place in our story \u2014 not as an exception to our values, but as a partner in our pursuit of extraordinary food.<\/p>\n

Through a long-standing relationship with specialist breeders there, our connection to the world of Wagyu first took root more than twenty years ago. What began as a shared passion for remarkable genetics and patient husbandry has grown into a quiet partnership across borders. Together we have nurtured Wagyu cattle on our own farm, guided by knowledge that traces its lineage back to Japan and refined through the expertise of our Spanish partners. It is a story of patience, craft and an unwavering commitment to excellence.<\/p>\n

Spain is also the home of another treasure we proudly source \u2014 the remarkable Iberico pig. Raised from unique bloodlines and nourished on its distinctive natural diet, Iberico pork carries a flavour that is unmistakable and deeply rooted in place and tradition.<\/p>\n

Wherever we look beyond Ireland\u2019s shores, we do so with the same principles that guide us at home: respect for heritage, rigorous traceability, and a shared devotion to producing food of the very highest character<\/p>\n

Across all sourcing, our commitment is simple, honesty about origin, clarity about standards and consistency in quality.
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Our Commitment to Community<\/h3>\n

We believe that food businesses carry a responsibility beyond the counter. We are part of a wider food ecosystem, farmers, producers, craftspeople, customers and neighbours, and we take that role seriously.<\/p>\n

Through collaboration, education, mentorship and support of emerging food producers, we aim to strengthen the community that sustains us. When local producers succeed, our community succeeds. When standards rise, everyone benefits.<\/p>\n

We do not see ourselves as separate from our community, we are of it.
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Ethics, Honesty & Transparency<\/h3>\n

Integrity is not a marketing phrase for us, it is a daily practice.<\/p>\n

We are committed to:<\/p>\n