Excellence
At James Whelan butchers we set the highest quality standards, passionately seeking out the freshest, most flavoursome, minimally processed products available.
Customer Promise
“We are passionate about breeding and sourcing great tasting food in its purest state.”
Principles
Our farm
We breed our own cattle, taking care of them throughout their lives to ensure our meat is the best slow,dry aged beef for tenderness, texture, flavour, moisture and taste. We originally did everything on our own farm and abattoir, but nowadays as our business has grown some of our neighbour’s rear our cattle also to our exacting practices.
Meat Couture
We set the highest standards and our goal is to breed the best beef and present it with elegance and flair.We define quality by evaluating the place, process, ingredients, freshness, moisture, safety, taste, nutritional value and appearance of all of the products we carry.
Passion For Food
We appreciate and celebrate the difference natural and wholesome food can make to the health and well being of our customers, their families and communities.
Innovation
We are constantly exploring fresh ways to improve our offering – taste, variety, value etc.
Celebration
At James Whelan butchers we are constantly finding ways to facilitate a celebration of the joy that great food brings.
Customer Promise
“We are passionate that our customers enjoy food – it is one of the simplest and greatest pleasures in life.”
Principles Our Customers are Precious to Us
They are the lifeblood of our business. Only by satisfying our customers first do we have the opportunity to satisfy the needs of our other stakeholders.
Joyful Customer Service
We genuinely love what we do and we go to extraordinary lengths to satisfy and delight our customers. That’s why we have many advocates – who are frequent shoppers and fans of ours. We want to serve our customers competently, efficiently, knowledgeably and with flair.
We Love To Share
We generate greater appreciation and loyalty by sharing our knowledge about honest to goodness food, cooking it and enjoying it with our customers and with communities and partners.
Value
We constantly strive to improve the value proposition to our customers. We offer value to our customers by providing them with high quality products, extraordinary service and experience at a competitive price.
Elegant Store Environment
We have created a store environment that is elegant and efficient, and reflects the community it serves. Our store environment is a place where there is always time to have a chat, ask for advise or look around and be inspired.
MUTUALITY
At James Whelan butchers we believe that our business relationships should be measured by the degree to which mutual respect and benefits are present.
Customer Promise
“We believe that a mutual benefit is a shared benefit; that is how our business has endured over five generations.”
Principles
Considerate Agriculture
We practice low intensity farming, meaning our animals roam and graze in open fields; happy, healthy cattle give us the tenderest, juiciest beef.
Wise Environmental Practices
We respect our environment and recycle, reuse, and reduce our waste wherever and whenever we can.
Community Citizenship
We are proud to be active within our local community. We support a wide variety of community and nonprofit organizations. We love to work with artisan producers who have a joy of charcuterie, sauces, spices and other goodies. We are founding members of the Tipperary Food Producers Network who support the development of local producers.
Integrity In All Business Dealings
We treat our partners with respect, fairness and integrity at all times and expect the same in return.
FAMILY
At James Whelan’s butchers the health, contentment and success of our colleagues matters to us – they feel like our extended family.
Customer Promise
“It is our job to support each colleague to achieve excellence and job contentment.”
Principles
Love of the job
Our team are people who are genuinely enjoy what they do – thinking of the customer and anticipating their needs is second nature to them. We all understand that our ultimate role is to deliver consistent quality with flair and passion.
Empowerment
Our success is dependent upon the collective energy, passion and attention to detail of all of our team members. We strive to create a work environment where motivated team members can flourish and succeed to their highest potential. We appreciate effort and reward results.
Simplicity
We are a small business and we like to keep communications with each other natural, open and simple.
Solution
We are passionate about seeking solutions for customers. Our culture is ‘why not?” rather than cannot.
Shared Fate
We share together in our collective fate. Our team trusts that business growth will be shared with them and that success is distributed fairly.
PARTNERSHIP
At James Whelan’s butchers we create win-win partnerships with our suppliers.
Partner Promise
“As a customer we act with integrity recognising that relationships should be mutually beneficial”.
Principles
Integrity
We treat our suppliers as partners, in the real sense of the word – respect, fairness and integrity at all times and we expect the same in return. We seek supplier partnerships that share our passion for honest to goodness food, the people who eat it and the place it comes from.
Honesty and Communication
We are committed to honesty, timeliness and clarity in communicating with our suppliers and we expect the same in return.
Transparency
We seek to create transparency from “farm to fork” with respect to breeding, herding, feeding, slaughtering, sourcing, ingredients and safety to bring safe, highest quality, best tasting products to our customers.
Innovation
We foster supplier partnerships that enable us to remain at the forefront of the retail food industry, by creating new, unique and innovative products.
