Customer Service

Customer Service

At James Whelan Butchers, we want the experience of shopping, ordering and delivery our food to be as outstanding as eating it. If you have any questions or any issues with your order, please don’t hesitate to contact us – we’ll be more than happy to help you.

Below is information we hope you will find helpful when shopping with us or about your order.

Further information and answers to frequently asked questions can be found below.

Delivery & Order Status

You can check your order status online 24 hours a day at any point from checkout to delivery. Simply enter your order ID from your email receipt and your email address and you’ll be able to see your order status.

Frequently Asked Questions

Where are You Based?

Oakville Shopping Centre, Clonmel, Co. Tipperary, Ireland.

James Whelan Butchers is a fifth generation family business involved in farming and retail in Clonmel.

Where Do You Source Your Meat?

Our beef comes from our own herd of Hereford and Aberdeen Angus cattle, reared on our farm which is located just outside Clonmel, Co. Tipperary.

Our lamb, pork, bacon and poultry are all sourced from suppliers, who follow our stringent quality control guidelines, a full copy of which is available on request.

Other products are sourced from suppliers, often small family businesses, who are as dedicated as we are to providing consistent quality.

What is the best way to cook my meat?

If you would like a copy of our Recommended Cooking Methods and Times for Meat brochure, please just let us know. Just mention it in the comments section when you are checking out and we’ll include a copy with your order.

We regularly add new recipes in our recipe section, so if you’re looking for ideas for serving our meat that’s a great place to start!

If I am not happy with my meat, will I get a refund?

We are absolutely confident that you will enjoy any meat you order from us. We work very hard to chose, prepare and deliver meat that is of top quality and absolutely fresh.

However, if for any reason you re not happy with your order, please let us know and you will receive a total refund. We are dedicated to ensuring that you always enjoy our quality produce.

Is your online shopping system secure?

We comply with all standards to assure your safety and privacy when you shop with us, so you can be confident that your personal details remain private and that your payment will be made securely.

Our payments system is operated by Realex Payments, who operate to this highest industry standards of security and safety. For more information please view www.realex.ie.

What credit and debit cards are accepted?

Visa, Master card and Laser debit cards are accepted.

Need more information?