Dear Customers:
With the worsening road conditions in many areas of Ireland, couriers are finding dispatch of deliveries to be a challenge. In order to insure every customer who has ordered for delivery on December 23rd has their all-important turkey and hams without fail, we will be dispatching your order for delivery on Wednesday, December 22nd. This extra day means that any issues with access or delivery can be resolved on the 23rd, and every customer will have their goods in time for Christmas.
Important Questions About Your New Delivery Date:
- What if I am not home on the 22nd? You can help us by leaving instructions for your courier on where to leave your delivery – with a neighbour, in a shed, or wherever he can safely access.
- What if my delivery does not arrive on the 22nd? If we are unable to reach you or unable to leave your goods on the 22nd, we will re-deliver on the 23rd. This extra day gives us a margin of safety to make sure you have your goods for Christmas.
- Will my food be safe? Yes. Food safety is our absolute priority. All of our deliveries are packed and delivered in chilled, polystyrene-insulated boxes. If your delivery does not arrive on the 22nd, it will remain refrigerated until delivery on the 23rd. Items left on a porch or with a neighbour remain safely chilled in their box for up to 48 hours, even in warm weather – the current sub-zero temperatures also help!
You can check your order status online. Using the “View Order Status” form, enter your email address and the order number from your emailed receipt.
We apologise for this change in the delivery schedule. We strive to give you a choice of delivery dates for your convenience with every order and to deliver exactly as you wish. The weather conditions have made delivery logistics this year particularly difficult, and we’re sorry that has impacted on our customers. We know your food order is the centrepiece of your family’s Christmas meal, and are committed to making sure every single order is delivered. We hope you’ll agree that in the case of Christmas, a day early is vastly better than the alternative, and thank you for your understanding.
With best wishes,
Pat Whelan
JamesWhelanButchers.com
We hope you enjoyed reading this post by Pat Whelan of James Whelan Butchers. Pat is a 5th generation butcher, cook book author and the director of James Whelan Butchers with shops in Clonmel, the Avoca Handweavers Rathcoole and Kilmacanogue, Dunnes Stores Cornelscourt, Rathmines and Swords in Dublin. Sign up to our newsletter for more updates from James Whelan Butchers
Thank you for keeping me updated. If you could tell the courier that if he makes it to Wicklow and to the bottom of the Marlton Road and finds he cannot make it into the estate please get him to ring me and I will walk down and meet him and collect the delivery from him. I will be around all day tomorrow. Again, thanks for the updates. – Grainne x
Fantastic Service and I have no doubt the food will be even better!!Please tell the courier if he makes it to my house and I’m not here just to leave it at the front door. If he could call to let me know it was there I’ll organise for it to be collected, otherwise if he has any problem getting here, I will try and meet him. Many Thanks, Merry Christmas. Sandra.
My order number is , when will I get my delivery ?
Regards,
Nuala
Thanks for the updates, should be at home most of the day. If the courier has a problem reaching me he can phone me and it may be possible to meet him nearby.
Thanks,
Gerard.
Many thanks for the email and for all your efforts to make sure we don’t starve on Christmas Day! I will more than likely be at home but if I’m not then the courier can leave my order at either No. 99 or 100. Regards Finola
Thanks so much for keeping us up to date as efficiently as you have it really makes for easy & relaxed planning. Just to say there will be someone at home all day tomorrow to recieve our Christmas meats. If you are having any bother please call me.
Thanks a mil & Merry Christmas,
Jeanette
Contact me on the phone an hour before delivery and will have someone there-regards.
Please contact me on my mobile 2 hours b4 deliery and I will arranage for someone to b there. Thank you.
Hppy Christmas
Just received my order, really appreciate the information regarding storage instructions.
Thanks & Happy Christmas to you all.
Tom
A further note for the courier – nos. 99 and 100 are directly across the road from our house. Finola
Hi guys, thanks for your feedback. We have been handling all of your queries and have been assured by DPD that all deliveries will be on route today! Happy Christmas from James Whelan Butchers!
Thanks for the email. Will be in on the 22nd December. Appreciate the effort,to have the order delivered in these worsening conditions.
Thank you and Happy Christmas.
Turkey and Ham delivered on time today and many thanks for lovely food – thank the PDP man for phoning and leaving the parcel at back door (we were out despite the snow) Happy Christmas.
Thanks for the delivery and a fantastic service.
Happy Christmas and new year to all the team
Gerard