With the worsening road conditions in many areas of Ireland, couriers are finding dispatch of deliveries to be a challenge. In order to insure every customer who has ordered for delivery on December 23rd has their all-important turkey and hams without fail, we will be dispatching your order for delivery on Wednesday, December 22nd. This extra day means that any issues with access or delivery can be resolved on the 23rd, and every customer will have their goods in time for Christmas.
Important Questions About Your New Delivery Date:
- What if I am not home on the 22nd? You can help us by leaving instructions for your courier on where to leave your delivery – with a neighbour, in a shed, or wherever he can safely access.
- What if my delivery does not arrive on the 22nd? If we are unable to reach you or unable to leave your goods on the 22nd, we will re-deliver on the 23rd. This extra day gives us a margin of safety to make sure you have your goods for Christmas.
- Will my food be safe? Yes. Food safety is our absolute priority. All of our deliveries are packed and delivered in chilled, polystyrene-insulated boxes. If your delivery does not arrive on the 22nd, it will remain refrigerated until delivery on the 23rd. Items left on a porch or with a neighbour remain safely chilled in their box for up to 48 hours, even in warm weather – the current sub-zero temperatures also help!
You can check your order status online. Using the “View Order Status” form, enter your email address and the order number from your emailed receipt.
We apologise for this change in the delivery schedule. We strive to give you a choice of delivery dates for your convenience with every order and to deliver exactly as you wish. The weather conditions have made delivery logistics this year particularly difficult, and we’re sorry that has impacted on our customers. We know your food order is the centrepiece of your family’s Christmas meal, and are committed to making sure every single order is delivered. We hope you’ll agree that in the case of Christmas, a day early is vastly better than the alternative, and thank you for your understanding.
With best wishes,
We hope you enjoyed reading this post by Pat Whelan of James Whelan Butchers. Pat is a 5th generation butcher, cook book author and the director of James Whelan Butchers with shops in Clonmel, the Avoca Food Market Monkstown and Avoca Rathcoole. Sign up to our newsletter for more updates from James Whelan Butchers