Dear Valued Customers:
We made the difficult decision on Tuesday to take no additional online orders for delivery before Christmas day, and to shut off delivery dates between now and January on the calendar that allows you to choose your delivery slot.
We made this choice to be able to insure delivery of all existing orders which need to be dispatched and delivered between now and Christmas. Our absolute #1 priority therefore must be making sure that customers who have already placed orders get the deliveries on which they are depending in time for Christmas.
Customers with existing orders will get their deliveries as scheduled. They may arrive by courier, by taxi or by sleigh, but we are going to extraordinary measures to make sure orders are delivered on the date promised.
We apologise unreservedly to customers who planned to place orders this weekend for Tuesday and Wednesday delivery and understand you are disappointed. We would very much like to have been a part of your family’s holiday this year, but hope that by making the choice to close additional deliveries as far in advance as possible, you have enough time to make other local arrangements.
Answers to Important Questions:
- How can I confirm you will be delivering my existing order? You can check your order status online. Using the “View Order Status” form, enter your email address and the order number from your emailed receipt.
- Can I still purchase in-store? Yes, if you are unable to order online and live locally, our Clonmel butcher shop is open every day through Christmas Eve as follows:
Thursday 22nd Dec 8am – 9pm Friday 23rd Dec 8am – 9pm Saturday 24th Christmas Eve 8am – 4pm
and our Monkstown butcher shop is also open every day through Christmas Eve as follows:
Thursday 22nd Dec 9am – 7pm Friday 23rd Dec 9am – 8pm Saturday 24th Christmas Eve 9am – 5pm
- When will deliveries for new online orders resume? Orders can be placed over the holiday period for delivery dates beginning 5 January, 2012.
Again, we are sorry to have had to make this choice, which we know will leave some customers disappointed. We thank you for your understanding, and wish every customer a happy, healthy, and well-fed family holiday.
We hope you enjoyed reading this post by Pat Whelan of James Whelan Butchers. Pat is a 5th generation butcher, cook book author and the director of James Whelan Butchers with shops in Clonmel, the Avoca Food Market Monkstown and Avoca Rathcoole. Sign up to our newsletter for more updates from James Whelan Butchers